Downloads

Policy

Drinking Water Policy
Sewage Policy
Privacy Policy
Recycled Water Policy
Concealed Leak Policy
Family Violence Policy

Codes of Practice

Customer Complaints Code of Practice
Debt Recovery Code of Practice

WICA Audit Reports

Catherine Hill Bay – New Infrastructure Audit Report
Catherine Hill Bay – Licence Plan Audit Report
Catherine Hill Bay – Operational Audit – April 2024

Customer Information

Summary of the Deemed Customer Contract
Disclosure Notice
Pricing Schedule
Home Owners Manual – Catherine Hill Bay Water Utility
Catherine Hill Bay – Scheme Boundary Diagram 1
Catherine Hill Bay – Scheme Boundary Diagram 2

Forms

SW – Change of Ownership Form
SW – Building Plans Assessment Application
SW – Application for Services Connection
SW – Property Service Diagram Application
SW – Alterations and Additions Inspection Application
SW – Stand Pipe Application Form

Building and Plumbing Requirements

Connection Process Guide
Building Plans Stamping Checklist
Builders Information Pack Drawings
Standard Conditions for Building Plan Approvals
Water Easements – Customer Education

Contact us to find out more

For those who were interested in learning more about how our innovative water recycling systems work, contact us today on 1300 7656 98.